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Chatbot- OneHash Chat

By Ankur • Last updated on May 22, 2025

Introduction

The OneHash Chatbot is an AI-based automated response system designed to assist customers by providing answers based on information from your website, uploaded files (PDF, text, docs), and manually added texts. It can be seamlessly integrated into your website widget for efficient and accurate customer support.

Prerequisites

Before creating a chatbot, ensure that you have already created a website widget for your website. This widget serves as the interface for customer interactions. For creating website widget, refer this link.

Steps to Create a Website Widget:

  1. Go to OneHash Chat and log in to your account.

  2. Navigate to the Settings in the sidebar.

  3. Create your website widget by following the given instructions.

Once your widget is ready, you can move forward with setting up the chatbot.

How to Create a Chatbot in OneHash Chat

  1. Navigate to Chatbot Settings:

    • In the sidebar, click on Settings.

    • Select Chatbot > Create New Chatbot.

  2. Provide Information to Train the Chatbot:

    • You will have three options to provide data for training the chatbot:

      1. Website URL: Enter your website's URL. The chatbot will extract and use all relevant information from this URL and its subpages (succeeding slugs).

      2. File Upload: You can upload files such as PDFs, text documents, or Word files. Ensure that the text in these files is selectable/highlightable for proper data extraction.

      3. Text: You can also directly input text data that the chatbot can use for training.

  3. Connect to Website Widget:

    • After training, click on Connect to Inbox and choose one of your existing inbox channels (which is connected to the website widget).

      Note: A website widget can only have one chatbot trained for it.

  4. Create the Chatbot:

    • Once connected, click Create Chatbot.

Retraining the Chatbot

If you need to add or remove data from the chatbot's knowledge base:

  1. Go to Settings > Chatbot > Edit Chatbot.

  2. Navigate to the Retrain tab.

  3. Add new data or remove outdated information through website URLs, Files or Texts.

  4. Save changes to update the chatbot's responses.

Additional Settings for the Chatbot

  1. Renaming the Chatbot:

    • Go to Settings > Chatbot > Edit Chatbot > Settings tab.

    • You can rename the chatbot to better align with your business.

  2. Custom Reply for No Results:

    • In the Settings tab, you can customize the chatbot’s response when it does not find a relevant answer. This ensures the customer still receives a helpful response (e.g., "I’m sorry, I couldn’t find the answer. Can I assist you further?").

  3. Enable/Disable the Chatbot:

    • To enable the chatbot globally for all conversations, select Enabled and click Update.

    • If you want to disable the chatbot for a specific conversation, you can toggle the Disable Chatbot option available on the top right corner of the conversation window.

Conclusion

By following the steps outlined above, you can easily create, train, and manage a chatbot within OneHash Chat. The chatbot can greatly enhance your customer service by providing instant responses based on the data from your website, files, and texts, ensuring that your users receive accurate and timely support.